DRAFT FOR LEGAL REVIEW — DO NOT PUBLISH
REISENBOOKING — TERMS AND CONDITIONS
Proposed copy: 10 November 2026. Effective date and registered operator details must be supplied and verified before publication.
1. Scope and parties
These terms concern reservations for accommodation offered through the Reisenbooking website. Before publishing, the operator must confirm its legal identity and whether it acts as an accommodation reseller in its own name, an intermediary for the hotel, or in different capacities for different bookings. The identity of the contractual accommodation provider, if different from the website operator, must be shown clearly before the customer commits to pay. Hotel-specific booking conditions displayed at checkout are part of the relevant reservation.
2. Accommodation and displayed information
Hotel descriptions, room types, occupancy limits, amenities, meal plans, accessibility information, check-in and check-out times, and other facilities may originate from accommodation providers and suppliers. We aim to display current information but availability and supplier descriptions can change. Material restrictions must be identified before booking. Requests for special facilities, bed preferences, adjoining rooms, early check-in, or late check-out are not guaranteed unless expressly confirmed.
3. Prices and extra charges
Before payment the customer must see the total payable amount, currency, included taxes and mandatory charges, and any additional hotel-collected amounts of which we are aware. Optional extras are not included unless selected. The hotel may collect disclosed local taxes, deposits, resort fees, or other on-site charges. Currency conversion and card-issuer fees depend on the customer's payment provider and are not controlled by Reisenbooking. A displayed quote is not a confirmed reservation.
4. Booking and confirmation
The customer must review traveller names, dates, occupancy, room rate, cancellation rules, and contact details before selecting Pay & Book. Payment-card authorisation, including authentication such as 3-D Secure, does not by itself confirm hotel availability. The reservation is confirmed only when the relevant supplier or hotel has accepted it and the customer receives a confirmation containing the reservation details or reference. If the supplier cannot confirm, the payment authorisation should be released or any charge returned as applicable. The website must not represent a pending or uncertain booking as confirmed.
5. Payment
Payment processing may be carried out by an external payment service provider. Depending on the selected rate and payment method, an authorisation can precede final capture. We may be unable to complete a booking where payment authorisation fails, the supplier rejects the request, or identity and security checks cannot be completed. Payment disputes and refunds do not change any rights provided by mandatory law.
6. Traveller responsibilities
The booking contact must supply accurate details for all travellers and have authority to make the reservation on their behalf. Travellers are responsible for valid passports, visas and other entry documents, and for meeting applicable age, identity and property requirements. Guest name changes may require supplier approval. Please notify support promptly of any booking or personal-data error.
7. Changes and cancellations
Cancellation and amendment rights depend on the particular rate selected and the accommodation provider's conditions displayed before payment. Some rates are non-refundable or impose a fee. A change request is not effective until confirmed. See the separate Cancellation and Refund Policy and the specific rate conditions in your booking confirmation. In Germany, the usual 14-day distance-selling withdrawal right generally does not apply to accommodation booked for a specific date or period under Section 312g(2)(9) BGB; any mandatory statutory rights remain unaffected.
8. Problems with a confirmed booking
If an accommodation provider cannot honour a confirmed reservation, notify Reisenbooking using the contact details in the confirmation as soon as possible. Depending on the contractual structure and applicable law, the responsible provider must address performance, suitable alternatives, cancellation and any refund that is owed. Nothing in these terms removes statutory consumer remedies or obligations that cannot lawfully be excluded.
9. Service availability and information errors
Website outages, supplier API delays or changing hotel inventory can interrupt checkout. Do not make repeated payment attempts if a prior request remains uncertain; use the booking status or support channel to verify the first attempt. We may correct a genuine display or technical error, but any existing contract and consumer rights must be respected. The legal allocation of liability for errors depends on the operator's confirmed role and mandatory law.
10. Liability and statutory rights
No clause excludes liability for intent, gross negligence, injury to life, body or health, fraudulent concealment, mandatory guarantees, or other liability that applicable law does not permit to be excluded. Any permitted limitation must be proportionate and legally reviewed. The relevant accommodation provider remains responsible for obligations it owes under the confirmed booking; Reisenbooking remains responsible for its own contractual and statutory obligations.
11. Personal data and communications
Traveller information is used to arrange and manage reservations, communicate status and support customers as explained in the Privacy Policy. Operational booking messages differ from optional marketing communications; marketing choices must be managed separately where consent is required.
12. Complaints, governing law and consumer disputes
Customers should contact the support details in their confirmation, quoting the reservation reference and describing the problem. Any choice-of-law clause must preserve mandatory consumer protections of the customer's habitual residence where applicable. Information about participation in consumer dispute resolution must be completed after the operator's decision is verified. Do not insert an obsolete EU ODR platform link: that platform was discontinued in 2025.
PUBLISHING CHECKLIST: verify registered company name, legal form, business address, contact method, contractual role, supplier-specific rate display, payment capture wording, refund service levels, complaints procedure, law/jurisdiction clause, and dispute-resolution declaration. Obtain German legal review before publishing.